FAQ'S
ABOUT OUR PRODUCTS
Our products are handmade in the USA and typically ship within a seven to ten-day window.
If you wish to become a supplier for Thought Essence , please email us at yourthoughts@thoughtessence.com.
SHOP WITH CONFIDENCE
We guarantee that all of our products are of high quality. As our products are handmade, please be prepared to accept some imperfections and variations in the product. All product dimensions listed are approximate.
PRICES AND DISCOUNTS
Our prices are in US dollars (USD). Prices shown are wholesale list prices.
PAYMENT METHODS
We accept Visa, MasterCard, Apple Pay and Facebook Pay as well as PayPal.
I Changed My Mind And Need To Cancel My Order - How Do I Do That?
If you need to change an address listed on your order, or to cancel it, simply hit reply on your emailed order confirmation and forward it to yourthoughts@thoughtessence.com. We will change the address for you within 24 hours, or cancel it. Please note, after 24 hours, it will be difficult, but not impossible to make a change to your order.
SHIPPING + DELIVERY
We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.
Please allow 4-7 days production time for your order to ship out, Average shipping times are 15-21 days based on location. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business please email us at yourthoughts@thoughtessence.com.
You will not be charged for any items that are not shipped. Back-ordered items will only be charged once they have been dispatched. Delivery service is to your door. Delivery does not include unpacking or assembly.
RETURNS
We offer a 100 % money back guarantee, if the product is defective or damaged. If you wish to return your item, you must ship it back to Thought Essence at your own expense.
DAMAGED GOODS
If an item arrives damaged, please notify us within 48 hours of receipt so we can work with you to arrange a replacement, refund or credit. If there is obvious damage to the package upon delivery, please let us know immediately. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.
PRIVACY AND SECURITY
We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.
